Question 1

Is it a one-time payment or a subscription?

LovePanda · Accepted Answer

It's a one-time payment! You pay once and that's it. There's no subscription, recurring charge, or any surprise on your card. The price you see on the page is the final price.

Question 2

What's the difference between plans?

LovePanda · Accepted Answer

The main difference is how long the gift stays online. All plans include unlimited photos, all sections, full Wrapped experience, and complete editing. With the Lifetime Plan, the gift stays available forever. With the 1-Day plan, it's accessible for 24 hours after activation.

Question 3

What payment methods are available?

LovePanda · Accepted Answer

We accept PIX (instant payment, processed by EFI Bank) and Credit Card (processed by Paddle, our Merchant of Record). Both methods are 100% secure and encrypted.

Question 4

What if I don't like it? Can I get a refund?

LovePanda · Accepted Answer

Yes! We offer a 14-day money-back guarantee. If you're not satisfied with the result or experience any technical issue we can't resolve, we'll refund 100% of your payment. To request a refund, contact us at support@lovepanda.co.

Question 5

Do prices change depending on the gift type?

LovePanda · Accepted Answer

The Love Gift and For Friends plans have the same pricing: R$19.90 (24h) and R$29.90 (Lifetime). The Tribute gift (for mom, grandma, aunt...) is R$19.90 (24h) and R$29.90 (Lifetime). Check the tabs above to see prices for each type.

Question 6

Is the Lifetime Plan worth it?

LovePanda · Accepted Answer

If you want a gift that grows with the relationship, absolutely. You can update photos, add new moments, include sections we release in the future, and keep your story alive forever. It's a gift you can both revisit for years to come.

Question 7

Can I upgrade my plan later?

LovePanda · Accepted Answer

Yes! If you purchased a 24-hour plan and want to make your gift permanent, just go to your dashboard and upgrade for the price difference between plans (starting at R$10.00). Quick and easy.

Question 8

Does the custom QR Code cost extra?

LovePanda · Accepted Answer

The standard QR Code is free with all plans. If you'd like a custom-designed QR Code (such as the Music, Surprise, or Together Forever designs), the cost is R$4.90 per design.

Transparent pricing

Questions about pricing