Frequently Asked Questions

LovePanda is a platform for creating personalized, interactive digital gifts. You build a unique page with photos, music, a Spotify Wrapped-style animated retrospective, star map, timeline, and messages, then send it to your loved one through a special link or QR Code. Since 2024, over 200,000 gifts have been created on the platform.

A personalized digital gift is an online experience created exclusively for someone special. On LovePanda, you create an interactive website with photos, your relationship's song, a Wrapped-style animated retrospective, star map, and much more. It's different from a regular virtual card: it's an interactive web page the person accesses on their phone or computer, with cinematic animations and a soundtrack.

A digital love letter is an evolution of the traditional love letter, transformed into an interactive online experience. On LovePanda, it comes alive with background music, couple photos, animations, and an emotional design. It's perfect for surprising someone you love via text message, being much more impactful than a simple text.

A video retrospective is passive content that the person simply watches. LovePanda's digital gift is a complete interactive page: it has a relationship time counter, couple quiz (Wordle), prize roulette, star map, synced music, and much more. The person interacts with each section, making the experience far more engaging and memorable than a simple video.

LovePanda was founded in 2024 and has already helped over 200,000 couples and families celebrate special moments. The platform is developed and maintained with dedicated customer support.

Over 200,000 digital gifts have been created on LovePanda since its launch in 2024. The platform is used by couples to celebrate dating anniversaries, Valentine's Day, and other special occasions. The average customer satisfaction rating is 4.9 out of 5.

Yes, LovePanda is a fully registered company. The platform was created and is actively maintained, with responsive customer support through the chat on our website. PIX and credit card payments are processed by Efí Bank (formerly Gerencianet).

LovePanda stands out by offering the most complete experience on the market in a single gift. While other sites offer just a static page with photos, LovePanda includes a Spotify Wrapped-style animated retrospective, star map of the sky on your special day, couple Wordle, surprise roulette, interactive timeline, world map, and animated gallery. All with cinematic design and synced music, starting at R$19.90.

Creating a digital gift on LovePanda takes less than 5 minutes in 4 steps: (1) Visit lovepanda.com.br/criar and choose the gift type, (2) Fill in the couple details and upload your best photos, (3) Choose the music and customize the sections, (4) Complete the payment and receive your link and QR Code instantly. No need to install anything — the entire process is done through your phone or computer browser.

With LovePanda, creating a virtual surprise takes less than 5 minutes: answer a quick quiz about your relationship, upload your best photos together, choose your couple's song, and you're done. You receive a link and QR Code to send via text or print on a card. Tip: send it at midnight or place the QR Code inside a gift box for an in-person surprise.

Gift access depends on completing creation and confirming payment. Check availability in your dashboard.

Photo limits depend on the product and section. The creation or editing screen shows the limit before uploading.

Use the music search in the creator or editor. You may need to tap the screen to start playback when opening the gift, depending on your browser.

No! The gift works 100% in the browser (Chrome, Safari, etc.). Both you as the creator and the person receiving it can access it from any phone or computer, without installing anything. Just open the link in the browser and the full experience with music, animations, and photos loads automatically.

Yes! When you finish the gift on LovePanda, you receive an exclusive link. Just copy and paste it into a text message or WhatsApp conversation. The link preview already shows a beautiful image and an inviting title, sparking curiosity before they even open it. You can also send it via SMS, email, or any social media.

Choose your gift in the dashboard and select Edit to change photos, text and music. Editing availability depends on the product and purchased editing period. Use Find my gift in the chat Options menu to see its options.

When you finish the gift on LovePanda, you automatically receive an exclusive link and a QR Code image. You can print this QR Code and place it on a physical card, in a chocolate box, in a picture frame, or even stick it on a wall. When the person scans it with their phone camera, the interactive gift opens instantly. It's perfect for combining digital with something physical.

LovePanda's digital gift design is inspired by the Spotify visual style, with a modern and familiar aesthetic. The music plays directly on the platform during the gift experience, without needing a Spotify account. You search and select the desired song during creation, and it plays automatically as the soundtrack for the entire animated experience.

LovePanda's Couple Retrospective is a cinematic animation inspired by Spotify Wrapped, but made exclusively for your relationship. It displays the days-together counter, your best couple photos, the Star Map of the sky on the day you met, an interactive timeline, the couple's Wordle, and everything synced to your song. It's the part of the gift that moves and surprises people the most.

The Star Map is a real representation of the night sky at a specific date and location — like the day you met, your first kiss, or the start of your relationship. On LovePanda, it's generated automatically within the animated retrospective, showing the exact constellations from that special moment. It's one of the most emotional elements of the gift, and many couples print it to use as wall decor.

The days-together counter is a live clock that shows in real time how many days, hours, minutes, and seconds you've been together. On LovePanda, it appears on the gift's main page with a Spotify-style design, updating automatically every second. The person who receives the gift can access it anytime and see the exact length of the relationship, making each visit special.

The interactive timeline is a section of the LovePanda gift where you record the most memorable moments of the relationship in chronological order. Each milestone can have a photo, date, and description. The person navigates through the moments interactively, reliving your story together from the beginning to today. It's like an animated visual diary of the relationship.

The Couple's Wordle is an exclusive interactive game on LovePanda, inspired by the famous word game. You set a secret word related to your relationship (like a pet name or special place) and the person receiving the gift tries to guess it. It's a fun and unique way to interact that makes the gift even more engaging and memorable.

The Surprise Roulette is an interactive feature on LovePanda where you set up personalized prizes and surprises. The person receiving the gift spins the roulette and discovers a special surprise, like a dinner date, a massage, an outing, or any treat you want to offer. It's a creative way to turn a digital gift into real-life experiences.

The Couple's World Map is an interactive section on LovePanda where you pin the special places of your relationship on a map: where you met, your first date, trips together, dream destinations. The person explores the map interactively, reliving each place with photos and descriptions. It's perfect for couples who love to travel or have meaningful places.

Yes! Music is a fundamental part of the LovePanda experience. You choose the song that best represents your relationship and it plays automatically as the soundtrack throughout the entire gift. The retrospective animations are synced with the music, creating an emotional cinematic experience. It's like watching a movie about your love story.

The interactive photo gallery is a section on LovePanda where your photos are displayed with elegant animations and smooth transitions. Unlike a regular photo album, each image appears with special visual effects and can have personalized captions. The person navigates through the photos interactively, in a visual experience much more beautiful than simply sending photos via text.

Yes! LovePanda's digital gift is optimized to work on any modern phone, both Android and iPhone. The animations were developed to run smoothly even on simpler phones, without freezing. Just open the link in the browser (Chrome, Safari, etc.) and the full experience with music, photos, and animations loads automatically.

LovePanda is perfect for any special occasion: dating anniversary, wedding anniversary, Valentine's Day, Christmas, relationship proposal, monthiversary, or simply as a surprise for no reason at all. Many couples create the gift just to say "I love you" in a different way. It works for any moment that deserves to be immortalized.

It's one of the most popular uses! LovePanda is ideal for dating anniversaries (1 month, 6 months, 1 year, 2 years...) and monthiversaries. The gift includes an automatic days-together counter, a retrospective with your best photos, and your couple's song. It's much more meaningful than a generic gift and starts at R$19.90.

LovePanda is one of the most popular Valentine's ideas: in 5 minutes you build a page with a live days-together counter, your photos, the song that means something to you both and a personal letter — and the animated retrospective comes free. Send it on WhatsApp instantly, with no shipping to worry about.

Yes, and it's one of the most common uses. The timeline holds the milestones of your first year, the star map shows the real sky from the night you got together, and the counter tracks every day since. It also works for monthiversaries, 2 years, 5 years or any date that matters to you.

Yes. Just enter your wedding date instead of the dating date: the counter tracks how long you've been married and the retrospective uses your wedding and married-life photos. Many people create it as a surprise anniversary gift.

The Retrospective is an animated Spotify-Wrapped-style page: live counter, photos, music, letter and interactive sections (timeline, star map, word game, roulette). The Couple Album is a digital sticker album that flips like a real book, with a photo booth, scratch cards, "open when" letters and 18+ pages to choose from. Both start at the same price and can be bought together.

Yes! LovePanda works perfectly for gifts for boyfriends and husbands. Many women use the platform to surprise their partners with an animated relationship retrospective. The experience is the same: you choose the photos, music, and customize every detail. Men get emotional too (a lot, actually!).

Perfectly! LovePanda is ideal for long-distance relationships and for surprising someone who lives far away. Since it's 100% digital, just send the link via text, SMS, or email. The person opens it on their phone or computer from anywhere in the world. Many long-distance couples use it to stay connected, celebrate monthiversaries, and keep the spark alive even from afar.

Yes, and it turns out amazing! Many customers use LovePanda to create surprising relationship proposals and even marriage proposals. You can build the entire story of your relationship in an animated retrospective and end with the special question. Tip: print the QR Code and put it in a special box for the person to open in person — the effect is guaranteed.

Absolutely. Many couples use LovePanda to make amends or apologize in a touching and sincere way. The combination of nostalgic photos of the best moments together and a meaningful song helps soften the heart and show how much the relationship matters. It's a much more impactful way than just a text message.

For romantic couples: a girlfriend, boyfriend, wife, husband or fiancé(e). Choose an animated retrospective or a digital album to tell your story.

Gift access and editing periods depend on the product and selected plan. For the Album, a published gift remains available while the plan may limit editing time. Check the pricing page for current prices and included items. Payment is one-time, with no subscription.

It's a one-time payment! You pay only once for the plan you choose on LovePanda and there are no recurring charges or surprises on your card. The gift stays available for the plan's duration at no additional cost.

Available payment methods and conditions appear at checkout for your country and offer. Review them before confirming your purchase.

LovePanda offers a 7-day commercial money-back guarantee from the purchase date, as described in the terms. To request a refund, contact the team in the chat with your purchase email. This guarantee does not limit rights under applicable law.

Access depends on payment confirmation in our system. Check your dashboard. If you were charged but cannot access your gift, contact the team before paying again.

Available payment methods and conditions appear at checkout for your country and offer. Review them before confirming your purchase.

Gift access and editing periods depend on the product and selected plan. For the Album, a published gift remains available while the plan may limit editing time. Check the pricing page for current prices and included items. Payment is one-time, with no subscription.

LovePanda frequently offers promotions and discount codes, especially around holidays like Valentine's Day, and Christmas. To never miss a promotion, follow the official profile on Instagram (@lovepanda.ofic) or TikTok (@lovepanda.ofco). Exclusive coupons and limited-time offers are shared there.

Gift access depends on completing creation and confirming payment. Check availability in your dashboard.

Gift access and editing periods depend on the product and selected plan. For the Album, a published gift remains available while the plan may limit editing time. Check the pricing page for current prices and included items. Payment is one-time, with no subscription.

No! The person receiving the LovePanda gift doesn't need to create an account, download an app, or do anything. Just click the link or scan the QR Code to open the gift in their phone or computer browser. The experience is instant and frictionless — they click and are immediately surprised.

Yes! The LovePanda gift works on any device with a browser: Android or iPhone, tablet, laptop, or desktop computer. No installation needed. The experience is optimized for mobile but also looks beautiful on larger screens. Animations and music work on all modern devices.

No. The recipient opens the link or scans the QR code to view the gift in a browser, without downloading an app.

Yes! The LovePanda gift link can be shared on any social media: Instagram, Facebook, Twitter, TikTok, and others. When you paste the link, a beautiful preview with an image and title is displayed automatically. Many couples share it on their stories as a way to publicly honor their loved ones.

Your gifts are available in the dashboard using the account you purchased with. Use Find my gift in the chat Options menu to securely look them up.

Yes! The LovePanda gift has been optimized to load quickly even on slower connections. Photos are automatically processed to achieve the best balance between quality and speed. Animations run smoothly on any modern phone. The complete experience loads in just a few seconds.

Yes! The website uses SSL/HTTPS to protect data in transit. PIX and credit card payments are processed by Efí Bank (formerly Gerencianet). We do not store sensitive card details on our servers.

Yes! The LovePanda gift can only be accessed by those who have the exclusive link. Photos and messages are not shared with anyone, don't appear in Google searches, and are not used for marketing. Your privacy and your relationship's privacy are protected by default.

Yes, LovePanda is trustworthy and has an excellent reputation. You can check real reviews on the Instagram profile (@lovepanda.ofic) and on TikTok (@lovepanda.ofco). Over 200,000 gifts have been created on the platform, with an average rating of 4.9 out of 5 stars.

Yes! LovePanda is a formally registered company operating in compliance with all applicable laws, including consumer protection regulations and the LGPD (Brazil's General Data Protection Law) as well as GDPR standards. The company maintains full transparency with its customers.

Credit card payments are processed by Efí Bank (formerly Gerencianet). Card details are encrypted and processed directly by Efí, without being stored on LovePanda servers.

Yes. To delete your gift and all photos associated with it, ask through the support chat on our website and include the email used for the purchase: the team permanently deletes it, and the link and QR code stop working. In compliance with the LGPD and GDPR, we respect your right to data deletion.