Support
Here to help with your gift.
Find your gift, get help or follow up on a request.
- Frequently asked questionsAnswers about creation, access and payments.
- My conversationsContinue a conversation and follow replies.
How support works
- The assistant replies instantly, any time.
- The team is available Monday to Saturday, 8am to 8pm (Brasília time).
- When the team replies, we let you know by email.
Help Center
Frequently asked questions
Answers about creation, access and payments.
Gift access depends on completing creation and confirming payment. Check availability in your dashboard.
Gift access and editing periods depend on the product and selected plan. For the Album, a published gift remains available while the plan may limit editing time. Check the pricing page for current prices and included items. Payment is one-time, with no subscription.
No! The person receiving the LovePanda gift doesn't need to create an account, download an app, or do anything. Just click the link or scan the QR Code to open the gift in their phone or computer browser. The experience is instant and frictionless — they click and are immediately surprised.
Gift access and editing periods depend on the product and selected plan. For the Album, a published gift remains available while the plan may limit editing time. Check the pricing page for current prices and included items. Payment is one-time, with no subscription.
It's a one-time payment! You pay only once for the plan you choose on LovePanda and there are no recurring charges or surprises on your card. The gift stays available for the plan's duration at no additional cost.